As for the work Ken's provided prompt quality service, replacing the water pump and timing belt on my car at a very reasonable price. If you live in the area make Ken's Automotive your shop. If you are passing through and need prompt, reliable, and reasonably priced work do yourself a favor and take your car to Ken's Automotive Repair.
This place is a huge ripoff! I took my husband's car here and was told it would cost over $2000.00 to fix the car. The biggest disappointment is that we were told the water pump needed to be replaced, and that the coolant was completely empty. When my husband sent me the itemized list of things to be done there was hundreds of dollars in "diagnostic fees." I was furious and called my favorite auto mechanic on Center Street in Ludlow.. hint..it ends in faze... they looked at the car, fixed the ball joint, and we were told that the water pump was fine! I love them, they are always honest, and are never looking to rip anyone off!
It's now been over six months and the water pump is still running great, and the car has not overheated or had any issues. I am shocked that we were lied to by the mechanic and that Ken backed him up. The best part is that the car had been looked at a few months prior to this and was only recommended about $450.00 in work. When I asked how this could change so suddenly they said the car hadn't been in there in almost a year, but they didn't realize they were looking at my car and not his! SHADY! Also, on a funny side note, I had an oil change on my SUV and the sticker stated I needed to come back at 80,000 miles. My car has 31,000 miles and I just recently had an oil change. The mechanic who did my oil change was pretty amused.
Recently I was passing through Springfield when my car began overheating. I was not familiar with the area and found Ken based on his awesome google reviews. I am very lucky to have found this shop. Ken was able to look at my car really quickly and helped out with everything I needed to make a terrible inconvenience much better. ( He even let us wait inside his shop with my 95 lbs dog) Not to mention offering to store my car inside because I had a kayak on the roof, which gave me peace of mind. Ken's staff was helpful and courteous, giving me complementary shuttle service and assisting me in finding my way home to Albany NY.
Great service and communication. So happy to have found a place I can always return to whenever I have an issue or need maintenance. Ken is great!
Expecting I needed a couple of new tires. Ken evaluted my current tires and said they just needed to be sealed around the rims. Was nice to find someone for my tire needs that's not trying to rip you off. That's the right way to build a business. He definitely earned my business.
Less then one star place is a rip off my brother went there for brakes and tires we found out 5 mouths later we got different tires on our truck then I paid for and tires where smoked in less then 4000 miles, he paid for pads and rotors found out car brakes where not done
Ken S Automotive Repair is a US Car Repair based in Wilbraham, Massachusetts. Ken S Automotive Repair is located at 2821 Boston Rd, Wilbraham, MA 01095, USA.
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